4 min read. Introduction Artificial intelligence is here to stay, revolutionizing how CX practitioners work. While businesses strive to maximize its potential, it’s equally crucial to ensure its responsible and ethical use. This guide shows you how. Why Ethical AI Matters A recent CX Network survey found that 67% of respondents believe customers are concerned […]
Introduction Artificial Intelligence (AI) is no longer just for big corporations—it’s now a powerful tool that small businesses can use to work smarter, not harder. AI refers to computer systems that can perform tasks that usually require human intelligence, such as understanding language, analyzing data, automating processes, and making predictions. AI offers practical solutions for
9 min read. Introduction 1. Set Clear Goals 2. Check Your Data Assemble a team of business strategists, AI experts, IT professionals, and data analysts to bring your AI vision to life. If needed, consider partnering with external experts to fill skill gaps. 4. Choose the Best AI Tools
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